The NDIS Code of Conduct sets out how every NDIS provider and worker must behave, whether you are registered or not. It has applied across the whole sector since 2019, and a written policy plus signed worker acknowledgements are among the first things an auditor or the Commission will look for. Here is each of the seven elements in plain English.
Who the NDIS Code of Conduct applies to
The Code applies to all NDIS providers and the people they employ or engage, including contractors and volunteers. It applies whether or not you are a registered provider. Registered providers also have to show how they uphold it through policies, induction and supervision.
The 7 elements of the Code
NDIS workers and providers must:
- Act with respect for individual rights to freedom of expression, self-determination and decision-making.
- Respect the privacy of people with disability.
- Provide supports and services in a safe and competent manner, with care and skill.
- Act with integrity, honesty and transparency.
- Promptly take steps to raise and act on concerns about matters that may affect the quality and safety of supports.
- Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability.
- Take all reasonable steps to prevent and respond to sexual misconduct.
What it looks like in practice
Auditors want to see the Code translated into everyday behaviour: getting consent, respecting choice, keeping information private, raising concerns early, and never ignoring signs of harm. Your policy should spell out what each element means for your workers and what to do when something goes wrong.
How to evidence it for an audit
Hold a current Code of Conduct policy, induct every worker on it, and keep a signed acknowledgement on each worker's file. That signed page is one of the cheapest and most powerful pieces of audit evidence you can hold.
Frequently asked questions
Who does the NDIS Code of Conduct apply to?
It applies to all NDIS providers and workers, including contractors and volunteers, whether or not the provider is registered. It has applied across the sector since 2019.
How many elements are in the NDIS Code of Conduct?
There are seven elements, covering respect for rights, privacy, safe and competent supports, integrity, raising concerns, preventing violence, abuse, neglect and exploitation, and preventing sexual misconduct.
Do I need a Code of Conduct policy?
Yes. A written policy and signed worker acknowledgements are expected at audit and are best practice for every provider. You can start with NDISify's free template and adapt it to your organisation.
Related NDIS guides
- Free NDIS Code of Conduct policy template
- NDIS reportable incidents explained
- NDIS Practice Standards explained
General information for Australian NDIS providers, not legal advice. Always check the current NDIS Practice Standards and NDIS Quality and Safeguards Commission requirements for your situation.