Auditors don't just want a policy manual, they want the right policies, mapped to the NDIS Practice Standards, with registers and forms that prove you follow them. Here's the complete list of NDIS policies and procedures providers need, grouped by Practice Standard.
Governance and operational management
- Governance and operational management policy
- Risk management policy and risk register
- Quality management and continuous improvement policy
- Information management and privacy policy
- Conflict of interest policy and register
- Financial management policy
- Human resource management policy
- Records and document management policy
Provision of supports
- Access, referral and intake policy
- Service agreements and consent policy
- Person-centred and responsive supports policy
- Transitions to or from the provider policy
Provision of supports environment
- Safe environment policy
- Participant money and property policy
- Management of medication policy
- Mealtime management policy
- Infection prevention and control policy
Rights and responsibilities
- Rights, dignity and respect policy
- Privacy and dignity policy
- Independence and informed choice policy
- Preventing violence, abuse, neglect, exploitation and discrimination policy
Incident and complaints management
- Incident management policy and incident register (see our Incident Management Pack)
- Complaints management and resolution policy and register (see our Complaints Handling Pack)
- Feedback and engagement policy
Workforce
- Worker Code of Conduct policy (grab the free Code of Conduct template)
- Recruitment, selection and screening policy
- Training and professional development policy
- Work health and safety policy
- Emergency and disaster management policy
- Continuity of supports policy
Higher-risk supports (if applicable)
- Restrictive practices and behaviour support policy
- Supported independent living (SIL) policies and roster of care (see the SIL/SDA Toolkit)
How many NDIS policies do you need?
Most providers need around 25 to 35 policies and procedures plus supporting registers and forms. The exact set depends on your registration groups and whether you need verification or certification. Don't pad your manual with policies you don't use, auditors check that practice matches paperwork.
FAQ
Where can I get NDIS policy templates?
The NDIS Registration Policy Pack gives you 30+ audit-ready policies as editable Word documents with a policy register, mapped to the Practice Standards.
Do unregistered providers need policies?
Yes, all providers must follow the NDIS Code of Conduct, and written incident, complaints and privacy policies are best practice that participants and plan managers increasingly expect.
General information, not legal advice. Adapt all policies to your organisation and check current NDIS Practice Standards.