An NDIS service agreement sets out what you will deliver for a participant, on what terms. A clear agreement prevents disputes, supports your claiming, and shows auditors you operate transparently. Here is what one should cover.
What is an NDIS service agreement?
It is a written agreement between you and a participant (or their representative) that describes the supports you will provide, the cost, and the responsibilities of each party. It puts choice and control in writing.
When is one required?
A written service agreement is required for some supports, such as Specialist Disability Accommodation, and is strongly recommended for all supports. For SIL and ongoing supports it is effectively essential and expected at audit.
What to include
Cover the supports and how they will be delivered, pricing in line with the NDIS pricing arrangements, the agreement period, cancellation and notice terms, how to make changes, how to give feedback or complain, privacy, and how either party can end the agreement.
Why it protects everyone
A clear agreement reduces disputes, supports correct claiming, and demonstrates respect for the participant's rights and choices. It is one of the simplest documents to get right and one of the most useful to hold.
Frequently asked questions
Is an NDIS service agreement mandatory?
It is required for some supports such as Specialist Disability Accommodation and strongly recommended for all supports. For SIL and ongoing supports it is expected and effectively essential.
What should an NDIS service agreement include?
The supports and how they are delivered, pricing, the agreement period, cancellation terms, how to make changes, feedback and complaints, privacy, and how the agreement can end.
Who signs the NDIS service agreement?
The provider and the participant, or the participant's nominee or representative where appropriate. Both parties should keep a signed copy.
Related NDIS guides
General information for Australian NDIS providers, not legal advice. Always check the current NDIS Practice Standards and NDIS Quality and Safeguards Commission requirements for your situation.